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Communicate with hotel employees over the phone and through online chat programs (Google Hangouts and Slack).

Dispatch Valet and Bell services for guests.

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Use Property Management Systems to confirm, create, update and cancel reservations as needed.Enter tickets into hotel guest management systems.Log wake up calls and perform wake up call services.Answer incoming calls from outside and within hotels.Use correct verbiage and procedures for hotels.Being friendly, warm, anticipatory and interactive with hotel guests.Guest Service/Reservations responsibilities also include:.Agents must display a deep and broad knowledge of the workings of the hotel, its layout, policies, website and clientele to be able to answer any question and handle each situation that arises to prevent additional call traffic to the hotels within their group.Reliability to work a set schedule 40 hours weekly.

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Minimum of 20mbps download & 10mbps upload speeds with availability to connect your computer directly to your internet router via ethernet cable. A stable high speed internet connection.The computer must have at least 4 GB free space available.

A computer (desktop or laptop) that you are able to connect to our remote service with.

Being friendly, intuitive and caring of every caller on every call.

Attention to detail: Please include the word “unicorn” somewhere in your application.

Paid every two weeks (1-15 and 16 - last day of the month).

R85 per hour with incentives to earn up to R120 an hour, for successful leads generated.

Minimum of 35 hours to a maximum of 40 hours is required per week, working 8 hours shifts per day.

Working hours will be 9am to 7pm EST (South African time 3pm to 1am) with the potential to work to 9pm EST (South African time 3am).

The company is based in New York City, time zone 6 hours behind South Africa.

We are currently hiring for flexible weekend/PM shift availability.

We are a 24x7 operation and looking for people to fill in shifts at various times.

We pride ourselves on providing excellent services to hotels and their guests as well as providing an enjoyable work environment to our staff.

Tyme Global Technologies is a NY based hotel communications hub providing centralized PBX operator services, guest issue management software, text messaging, SIP services and other cutting edge technology to over 200 hotels worldwide.

If for some reason the issue can't be resolved right away they take the time to explain rather than just saying no. They respond to your emails rather quickly and work towards a satisfactory solution. Managers and supervisors are all really sweet and helpful.

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They are very professional and quick to assist.

They have an IT department that helps out with any tech issues you have. This is my first at home job and they have set the bar extremely high! The other operators are a pleasure to work with. They held my job for me as I helped my daughter recover from a month long hospitalization. Not only did they keep me employed during the pandemic but they supported me during a very difficult time with my daughter. Once the country started to open up again, Tyme brought it's operators back. And we did very important work helping people out during the pandemic which was very rewarding and it helped me expand my resume. I was beyond grateful and they saved me while the rest of the country struggled with their unemployment claims. It truly was very chaotic at this time but it was out of Tyme Global's control.

The "bad" reviews come from this transition period when Tyme was being contracted by third parties to work for government agencies. But within 2 weeks I was called back to work on a new project with them. Most of the staff had to be laid off and I was one of them. Their main source of source of business comes from hotels so of course when the pandemic hit, they were greatly affected by this.

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I have been working for Tyme since 2016 as a full time hotel operator.